How Can We Help You?

See if our help guide below can answer your questions. You can chat with us or send us an email to team@dealgrocer.com

Where is the coupon I just purchased?

  • When you’re logged in to your Deal Grocer account, you can find your coupon by going to Your Purchases where a dropdown menu will appear. From there, click Coupons. You will then find all your coupons there.
  • To download your coupon, kindly click on “Download” and a PDF file of your coupon will then be automatically downloaded to your laptop or PC. If you have our app, you don't need to download - you only need to show the redemption code/s on your device to the merchant.

How do I redeem a deal that I already bought?

  • To redeem, simply present your electronic coupon at our corresponding partner merchant. Make sure you bring a valid government-issued ID upon redemption. Our merchant will require you to present proof of identification and will then collect the coupon from you.
  • To download your coupon, kindly click on “Download” and a PDF file of your coupon will then be automatically downloaded to your laptop or PC. If you have our app, you don't need to download - you only need to show the redemption code/s on your device to the merchant.

When can I redeem it?

  • Each item has a corresponding redemption period. Check your electronic coupon or gift voucher for details on when you can redeem the item bought. Each item has a final date for redemption. Make sure you check it so that you're not left holding an expired voucher or coupon.

Can I combine my Deal Grocer coupon with other promos, discounts or specials?

  • Pretty much all electronic coupons or vouchers bought on the site cannot be used in conjunction with other promos or discounts. That is unless we and the merchants made an exception for that specific item. Check the terms and conditions of the item you bought to see if an exception was made.

If I don't use up the entire value of my coupon or gift voucher in one visit, can I use the rest later on?

  • No. All coupons or gift vouchers bought on the site can only be used during one visit and within the redemption period reflected on the terms. You will not receive store credit or cash back for whatever you don't use.

Can I transfer my coupon to someone else if I can't redeem it?

  • Technically, you cannot change the name on the coupon nor can you transfer ownership of it. However, you can allow someone else to redeem it on your behalf should you be unable to redeem it yourself.
  • Whoever is redeeming it on your behalf must, however, bring a valid government-issued ID of YOURS as proof that you have turned over redemption rights of that item to them.